Shipping policy



Thank you for shopping with Litgrow! Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing & Delivery Estimates

To ensure the fastest delivery, we operate local third-party fulfillment centers (3PL) in both Singapore and the Philippines,Thailand. Your order will be automatically dispatched from the nearest warehouse containing the available stock.

Order Processing Time: All orders are processed and shipped within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

Estimated Delivery Time:

  • Singapore Local Shipping (shipped from Lahhoong 3PF Warehouse): 2–4 business days.

          Address: 63Ubi Avenue 1,408937 Singapore, Lahhoong, +65 84992778

  • Philippines Local Shipping (shipped from ESTP 3PF Warehouse): 

         Address: unit 2 Liver pool street phase-1 brgy lawa meycauayan bulacan city,3020  Philippines.  ESTP-61063, +63 9158999955

          1. Metro Manila: 2–4 business days.

          2. Rest of Luzon: 3–5 business days.

          3. Visayas & Mindanao: 5–8 business days.

  • Thailand Local Shipping (shipped from Azure 3PF Warehouse): 2-7 bussiness days
          
          Address: 85/71 ตำบลพันท้ายอำเภอเมืองจังหวัดสมุทรสาคร 74000, AzureCloud,+66 0809725360


  • Cross-Border / Regional Shipping (e.g., from China warehouse to other SEA regions): 7–22 business days.

Note: Delivery delays can occasionally occur during peak shopping seasons (e.g., 11.11, 12.12) or due to extreme weather conditions. Thank you for your patience.

2.Free Shipping Thresholds:

Singapore Orders: Free shipping,no order amount limit

Philippines Orders: Free shipping,no order amount limit

Thiland Orders: Free shipping,no order amount limit

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking tracking link will be active within 24 hours.

4. Customs, Duties, and Taxes

For local orders within Singapore and the Philippines (dispatched from the respective local warehouse), no additional customs duties or import taxes will apply.

For cross-border shipments, any customs duties, taxes (VAT, GST), or clearance fees levied by the destination country are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.

5. Address Changes & Undeliverable Packages

Address Modification: If you need to change your shipping address, please contact our customer support within 2 hours of placing your order. We cannot change the address once the order has been processed for dispatch.

Failed Deliveries: If a package is returned to our warehouse due to an incorrect address provided by the customer, or failure to collect/receive the delivery, the customer will be responsible for the reshipping fees.

If you have any questions about your order's shipping, please feel free to contact us at support@litgrow.com